Refund & Cancellation Policy

1. Software Subscription 7-Day Money-Back Guarantee

We want turf owners to experience Looplyy Turf with complete confidence. If you subscribe to any paid software plan for Looplyy Turf and determine that the platform does not meet your operational expectations within seven (7) calendar days of your initial activation, you are entitled to a full 100% refund of your subscription fee.

To initiate a software refund, simply write to [email protected] with your account details. No questions asked. Refunds are processed back to the original source account within five to seven (5–7) business days.

2. Player Turf Booking Cancellations & Refunds

Looplyy Turf provides the software infrastructure for turf venues to manage bookings. Because payments for games are made directly from players to turf venue owners via UPI:

• Venue-Specific Cancellation Window: Each turf venue sets its own cancellation and rescheduling window (e.g., full refund if cancelled at least 4 hours before kickoff).
• Direct Settlement: When a player initiates a permitted cancellation via the booking page or WhatsApp bot, the refund is settled directly between the turf owner and player via UPI.
• Weather & Ground Unavailability: In case of heavy rain, power outage, or ground maintenance, turf owners can reschedule the slot to another convenient time or issue a direct UPI reversal.

3. How to Request Support

For questions regarding billing, invoice queries, or subscription cancellation: